Are you a fresher looking to kickstart your career in the dynamic world of customer service? VXI Global Solutions is hosting an Exclusive Walk-In Drive for freshers in Hyderabad. This is an incredible opportunity for individuals with excellent communication skills to join a renowned global leader in the BPO industry. With over 40,000 employees and operations across North America, Asia, Europe, and the Caribbean, VXI Global Solutions offers a robust platform for career growth and skill enhancement.

Vxi Global Solutions International Non-Voice Process

Walk-In Drive Details

• Dates: 25th September – 27th September, 2024
• Time: 10:00 AM – 3:00 PM
• Venue:
  VXI Global Solutions India Pvt Ltd,
  Recruitment Hub, Ground Floor, Vega Block,
  Ascendas IT Park, Gate No. 5, Inorbit Mall Road,
  Madhapur, Hyderabad – 500018

Job Overview

Why Should You Join VXI Global Solutions?

• Growth Opportunities: VXI is one of the fastest-growing BPO companies, providing global exposure and growth prospects.
• Training: World-class training provided to ensure you deliver exceptional customer service.
• Diverse Work Environment: Be part of an international team supporting some of the most respected global brands.
• Stability: Full-time, permanent roles that offer job security and growth.

Job Description:

Essential Duties & Responsibilities:

• Respond to customer inquiries through various channels (email, chat, etc.).
• Provide exceptional customer service and support.
• Document each interaction as per company guidelines.
• Address customer concerns and escalate issues when necessary.
• Adhere to company policies, quality standards, and operational procedures.
• Maintain excellent attendance and schedule adherence.

Required Skills:

• Proficient in English (reading, writing, speaking).
• Typing speed of 35 WPM with 90% accuracy.
• Strong problem-solving skills and attention to detail.
• Ability to work in rotational night shifts.

Interview Rounds:

1. Assessment: English Grammar & Typing Test
2. HR Round
3. Operations Round
4. Chat Simulation/Versant

Documents to Bring:

• Aadhar Card
• Updated Resume

How to Apply:

1. Click the Apply Link: First, click the provided apply link to initiate your application process.
2. Walk-In Directly: Attend the walk-in interview at the venue with your documents from 25th – 27th September, between 10 AM and 3 PM.
3. Complete All Interview Rounds: Prepare for multiple rounds, including assessments and HR interactions.

Resume Keywords for International Non-Voice Process Role at VXI Global Solutions

To increase your chances of getting noticed by recruiters and passing through Applicant Tracking Systems (ATS), you need to incorporate relevant keywords in specific sections of your resume. Here’s a list of resume keywords tailored to the International Non-Voice Process role at VXI Global Solutions, along with suggestions on where to insert them.

1. Customer Service Keywords

• Keywords:
• Customer Service
• Customer Support
• Issue Resolution
• Client Interaction
• Query Handling
• Problem-Solving
• Customer Satisfaction
• Where to Insert:
• Summary: “Customer service professional skilled in handling client inquiries and delivering exceptional support.”
• Experience: “Resolved customer issues via email and chat, ensuring timely solutions and customer satisfaction.”

2. Communication Skills

• Keywords:
• English Proficiency
• Verbal and Written Communication
• Effective Listening
• Email Communication
• Chat Support
• Multitasking
• Where to Insert:
• Skills Section: “Strong written and verbal communication in English; proficient in email and chat support.”
• Experience Section: “Delivered clear and concise communication to customers through email and chat platforms.”

3. Technical & Typing Skills

• Keywords:
• Typing Speed (35 WPM)
• 90% Accuracy
• Chat Simulation
• Versant Test
• Computer Proficiency
• CRM Tools
• Where to Insert:
• Skills Section: “Typing speed of 35 WPM with 90% accuracy; experienced with CRM tools and chat simulations.”
• Experience Section: “Utilized CRM systems to document customer interactions with high accuracy and typing efficiency.”

4. Problem-Solving & Critical Thinking

• Keywords:
• Problem-Solving
• Conflict Resolution
• Decision Making
• Critical Thinking
• Escalation Management
• Where to Insert:
• Experience Section: “Effectively addressed customer concerns, escalating critical issues to management when required.”
• Summary: “Detail-oriented professional with strong problem-solving skills and critical thinking abilities.”

5. BPO & Process-Oriented Keywords

• Keywords:
• BPO
• Non-Voice Process
• Email Support
• Backend Support
• Adherence to SOPs
• Quality Assurance
• Rotational Shifts
• Where to Insert:
• Experience Section: “Handled non-voice customer support in a fast-paced BPO environment, ensuring adherence to quality standards and SOPs.”
• Skills Section: “Experienced in rotational shifts and maintaining high-quality backend support.”

6. Performance & Work Ethic Keywords

• Keywords:
• Schedule Adherence
• Time Management
• Attention to Detail
• Integrity
• Professionalism
• Performance Metrics
• Where to Insert:
• “Schedule adherence and customer satisfaction scores were among the performance metrics that were consistently met,” states the experience section.
• Summary: “Dedicated professional known for high integrity, strong work ethic, and attention to detail.”

7. Additional Keywords Specific to VXI Global Solutions

• Keywords:
• VXI Global Solutions
• International Process
• Omni-Channel Support
• Digital Solutions
• Private Equity Backing (Bain Capital)
• Where to Insert:
• Summary Section: “Seeking a role at VXI Global Solutions to leverage my customer support expertise in an international, omni-channel environment.”
• Objective Section: “To contribute to VXI Global Solutions’ goal of delivering superior customer experiences through digital solutions and non-voice support.”

Example of Where to Insert Keywords:

Summary:
“Committed customer service specialist with outstanding communication abilities; capable of typing at 35 words per minute with 90% accuracy.” competent in managing client enquiries, handling non-voice tasks, and delivering efficient email support in a global BPO setting. Skilled in problem-solving, escalation management, and adherence to SOPs.”

Experience:

• Customer Support Executive, XYZ BPO Pvt. Ltd.
• Provided email and chat support to resolve customer issues and ensure customer satisfaction.
• Managed problem escalation by adhering to company guidelines and maintained an exceptional schedule adherence record.
• Achieved performance targets, including quality assurance and schedule adherence.

Skills:

• Typing Speed: 35 WPM, 90% accuracy
• English Proficiency
• Customer Service & Support
• Email Communication
• Non-Voice Process
• Time Management
• Problem-Solving

By incorporating these keywords strategically throughout your resume, you’ll increase its relevance to the job description and maximize your chances of being shortlisted for the position.

Frequently Asked Questions (FAQs):

1. What is the job role offered?

The role offered is an International Non-Voice Process in Email and Chat Support.

2. What qualifications are required?

Applicants should have completed at least two years of college education, with excellent communication and typing skills.

3. Do I need experience to apply?

No prior experience is required. Freshers are welcome!

4. What is the interview process?

The interview consists of four rounds, including grammar & typing tests, HR interviews, and a chat simulation.

5. Is the job permanent?

Yes, this is a full-time, permanent position.

Disclaimer

This job post is for informational purposes only. We do not charge any fees for applying for jobs. All information has been sourced from official job postings.

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