Sutherland is actively recruiting freshers and experienced candidates for its International Semi-Voice Process role in Hyderabad. This is an exciting opportunity to work in a global environment, providing customer service to clients across the U.S., Dubai, and other international locations. Join our supportive team, develop new skills, and build a rewarding career in customer success.

Sutherland: International Voice Process

Job Details

Job Description

Greetings from Sutherland!
We are excited to announce our hiring drive for the International Semi-Voice Process role, ideal for candidates passionate about customer service and global client interaction.

Role & Responsibilities:

• Handle incoming calls, emails, and chats from international customers, particularly those in the U.S. and Dubai.
• Provide product and service support, resolving customer issues effectively.
• Collaborate with internal teams to resolve challenging inquiries.
• Maintain customer records and interactions through software systems.
• Meet quality performance and customer satisfaction targets.

Perks and Benefits:

• Emotional Intelligence: Enhance your soft skills through real-world client interactions.
• Product Knowledge: Gain in-depth understanding of products and services.
• Transferable Skills: Develop abilities that open doors to future roles.
• Customer-Centric Focus: Help customers without sales pressure.
• Side Projects: Opportunity to work on special projects and ideas.

Preferred Candidate Profile

We’re looking for motivated and dynamic individuals who are fluent in English and comfortable in a fast-paced environment.

Key Requirements:

• Fluency in English: Strong communication skills, both spoken and written.
• Excellent Interpersonal Skills: Professional approach to team collaboration and customer issue resolution.
• Adaptability: Ability to thrive in a dynamic, high-pressure environment.
• Problem-Solving Abilities: Quick and efficient response to customer inquiries.
• Experience: Open to candidates with 0–3 years in customer service or BPO (BPO experience is advantageous).
• Education: Minimum high school diploma (Graduation is not mandatory).

Walk-In Interview Details

Interview Rounds:

1. HR Screening
2. Skill Assessment
3. Operations Interview

Note: This is an on-site recruitment event. Virtual interviews are not available, and immediate joiners are preferred.

Application Instructions

Interested candidates can simply walk in for the interview at the address provided below. For additional details, feel free to reach out to HR Vinisha.

Documents to Bring:

• Updated Resume
• Hard Copy of Aadhaar Card
• Vaccination Certificate

Address for Walk-In Interviews:

Sutherland, 7th Floor, Divya Sree Building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089
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Important Links:

Key Skills and Requirements for Resume Optimization

Here are 10 optimized keywords for the International Semi-Voice Process role at Sutherland, along with recommendations on where to insert them in a resume:

1. International Voice Process

• Where to Insert: Include in the Professional Summary and Job Titles of relevant experiences to immediately signal suitability for the role.

2. Semi-Voice Process

• Where to Insert: Mention in the Professional Summary and Work Experience sections to align with the job type and responsibilities.

3. Customer Success Associate

• Where to Insert: Use as a Job Title or in the Professional Summary to show understanding of customer success roles.

4. Customer Service

• Where to Insert: Mention under Core Skills or Work Experience to highlight relevant experience with customer interactions and service.

5. Inbound Support

• Where to Insert: Include in Work Experience bullet points if you’ve handled inbound calls, or in Core Skills if you’re experienced with handling inquiries.

6. CRM (Customer Relationship Management)

• Where to Insert: Add to the Skills section and mention in Work Experience if you have experience with CRM tools like Salesforce or Zoho.

7. Problem-Solving Skills

• Where to Insert: List in the Skills section and describe any relevant examples under Work Experience to emphasize your ability to resolve customer issues.

8. Communication Skills

• Where to Insert: Include under Skills and elaborate within Work Experience to show effective communication in customer service.

9. Quality Assurance (QA)

• Where to Insert: Mention in Skills or under Achievements if you’ve consistently met quality performance metrics in previous roles.

10. Emotional Intelligence

• Where to Insert: Highlight in the Professional Summary and Skills section to showcase soft skills that are crucial for customer success roles.

Example Integration:

Professional Summary
“Customer Success Associate with experience in International Voice Process and Semi-Voice Process roles, adept at using CRM tools to enhance customer relationships. Proven track record in delivering high Customer Satisfaction (CSAT) and achieving Quality Assurance standards through strong Problem-Solving and Communication Skills.”

Core Skills

• Customer Service
• Communication Skills
• CRM Tools (Salesforce, Zoho)
• Problem-Solving
• Inbound Support
• Quality Assurance
• Emotional Intelligence

Frequently Asked Questions (FAQs)

1. What does an International Semi-Voice Process role entail?

• This role involves supporting international customers via calls, emails, or chats, typically addressing product and service issues from clients in locations like the U.S. and Dubai.

2. Is prior experience required?

• No, this position welcomes freshers and experienced candidates alike.

3. Are there any specific requirements for the shift?

• This role requires flexibility for 24/7 shifts, with rotational days off.

4. What is the salary package?

• Salary details are currently undisclosed but are competitive and based on experience and qualifications.

5. Is there any fee for applying?

• No, there are no fees to apply for this role.

Disclaimer

This job listing is informational, and no fees are required. All information provided is based on official Sutherland resources.

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