Discover the latest recruitment announcement from Tamilnad Mercantile Bank (TMB) for the role of Senior Customer Service Executive (SCSE). Learn about job details, eligibility criteria, application procedures, selection process, and more to kickstart your career with one of India’s leading private sector banks.
Tamilnad Mercantile Bank (TMB) SCSE Recruitment 2024
Tamilnad Mercantile Bank Ltd. (TMB), a prominent name in India’s private banking sector, has opened up applications for the position of Senior Customer Service Executive (SCSE). This recruitment is an excellent opportunity for individuals aiming to build a career in customer service and banking. TMB is seeking candidates across various states in India who are proficient in their regional languages and are interested in joining the bank’s team. Here, we’ll walk you through everything you need to know to apply for this opportunity, including the eligibility criteria, job role, and application process.
Job Overview: TMB Senior Customer Service Executive (SCSE)
Below is a detailed job overview for the SCSE role at TMB.
| Job Overview | DETAILS |
|---|---|
| Job Role | Senior Customer Service Executive (SCSE) |
| Qualification | Postgraduate with a minimum of 60% marks |
| Experience | Preferable but not mandatory |
| Salary | ₹56,061.67 per month (Fixed CTC: ₹6,72,740 annually; Total CTC: ₹8,64,740 annually) |
| Job Type | Full-Time |
| Location | Across India (state-wise vacancies listed below) |
| Skills/Requirements | Regional language proficiency, customer service skills, good communication |
Key Dates for TMB SCSE Recruitment 2024
Take note of these important dates for applying, examination, and provisional allotment for the SCSE role.
- Online Registration Period: 06.11.2024 to 27.11.2024
- Last Date for Fee Payment: 27.11.2024
- Admit Card Availability: 7–10 days before the online exam
- Online Exam Date: December 2024 (tentative)
- Result Declaration: December 2024 / January 2025
- Interview Call Letter Release: January 2025
- Provisional Allotment: February / March 2025
Note: Dates may change. For updates, visit the official TMB career portal.
State-Wise Vacancies for SCSE and Language Requirements
Candidates applying for this position must be fluent in the regional language of the state where they intend to work. Fluency includes reading, writing, and speaking. Candidates must also provide valid proof of residence for the state applied.
| State / UT | Number of Vacancies | Regional Language |
|---|---|---|
| Andhra Pradesh | 24 | Telugu |
| Assam | 1 | Assamese |
| Chhattisgarh | 1 | Hindi |
| Gujarat | 34 | Gujarati |
| Haryana | 2 | Hindi |
| Karnataka | 32 | Kannada |
| Kerala | 5 | Malayalam |
| Madhya Pradesh | 2 | Hindi |
| Maharashtra | 38 | Marathi |
| Rajasthan | 2 | Rajasthani |
| Telangana | 20 | Telugu |
| Uttarakhand | 1 | Hindi |
| West Bengal | 2 | Bengali |
| Andaman & Nicobar | 1 | Hindi |
| Dadra & Nagar Haveli | 1 | Hindi / Bhilodi |
| Delhi | 4 | Hindi |
The total number of vacancies stands at 170 across various states. Candidates are required to apply only for states where they fulfill the language criteria, as TMB mandates regional language proficiency for effective communication with customers.
Eligibility Criteria for TMB SCSE Role
To ensure a smooth application process, candidates should review the eligibility criteria and confirm they meet all requirements before submitting their application.
Educational Qualification
Candidates must possess a Postgraduate degree from a recognized university in any discipline. A minimum of 60% marks is required to be eligible for this position.
Age Limit
Applicants must be 26 years or younger as of September 30, 2024. Candidates above this age will not be considered for the SCSE position.
Experience
Although prior experience in customer service or banking is preferred, it is not mandatory for this recruitment. Fresh postgraduates with the required educational background are welcome to apply.
Selection Process for TMB SCSE Recruitment 2024
The selection process for the Senior Customer Service Executive position involves two phases:
Phase 1: Online Examination
The online examination will follow the IBPS standards, designed to assess the candidate’s suitability for the SCSE role. The exam will include sections covering general banking knowledge, reasoning, quantitative ability, general awareness, and English language skills.
| Section | No. of Questions | Marks | Duration | Medium |
|---|---|---|---|---|
| General Awareness | 25 | 25 | 15 minutes | English |
| English Language | 30 | 30 | 20 minutes | English |
| Reasoning & Computer Aptitude | 30 | 30 | 25 minutes | English |
| Quantitative Ability | 25 | 25 | 25 minutes | English |
| General Banking | 40 | 40 | 35 minutes | English |
| Total | 150 | 150 | 120 mins |
Important Note: Incorrect answers will result in a 0.25 mark deduction per incorrect response. The final scores from the online examination will determine eligibility for the next stage.
Phase 2: Personal Interview
Candidates who successfully pass the online examination will be invited for an interview, which will be conducted in English. The interview will assess each candidate’s communication skills, customer service orientation, and knowledge of the banking industry.
Salary Structure and Benefits
The following table presents a comprehensive view of the salary package and additional benefits provided to SCSE employees.
| Component | Annual Amount (₹) | Monthly Amount (₹) |
|---|---|---|
| Basic Salary | 3,84,000 | 32,000 |
| Other Allowances (50%) | 1,92,000 | 16,000 |
| Gross Salary | 5,76,000 | 48,000 |
| NPS Bank Contribution (14%) | 53,760 | 4,480 |
| Gratuity | 16,000 | 1,333.33 |
| Medical Aid | 2,830 | 235.83 |
| Medical Insurance | 21,021 | 1,751.75 |
| Life & Accident Cover | 3,129 | 260.75 |
| Fixed CTC | 6,72,740 | 56,061.67 |
| Variable Pay | 1,92,000 | 16,000 |
| Total CTC | 8,64,740 | 72,061.67 |
Total Cost to Company (CTC) for this role, including fixed and variable components, is approximately ₹8,64,740 annually.
How to Apply for TMB SCSE Recruitment
Candidates must apply online only. Follow these steps to complete the application process:
- Access the TMB Careers Page: Visit TMB’s career portal.
- Create a New Registration: Under “SCSE Recruitment,” click “Apply Online” and register with your basic details. A provisional registration number and password will be sent to your email and mobile.
- Fill in the Application Form: Carefully enter your personal, educational, and professional details as required.
- Upload Documents: Ensure scanned copies of your photograph, signature, left thumb impression, and declaration are in the specified formats.
- Pay the Application Fee: A non-refundable application fee of ₹1,000 plus applicable taxes must be paid online.
- Verify and Submit: Double-check all information before submitting the form. Upon submission, download a copy for reference.
Application Fee: ₹1,000 + applicable taxes (non-refundable)
Important Links:
Frequently Asked Questions (FAQs)
1. When does the registration period close for the SCSE role?
- The registration period for the TMB SCSE role ends on 27th November 2024.
2. Is prior work experience required?
- No, prior work experience is not mandatory, but it is preferred.
3. Can I submit my application offline?
- No, applications are only accepted through the online portal.
4. How can I rectify errors in my application form?
- You can review and make edits during the online registration period. Once you submit the form, further edits are not possible.
5. What should I do if I encounter issues during the application process?
- Contact the Candidate Grievance Mechanism at IBPS Grievance Portal and mention “TMB-Senior Customer Service Executive 2024-25” in the subject line.
6. What is the penalty for incorrect answers in the online test?
- Each incorrect answer will result in a 0.25 mark deduction.
Disclaimer
This information is presented solely for informational purposes and is not affiliated with Tamilnad Mercantile Bank. We do not charge any fees or directly influence applications. This post has been prepared based on official recruitment notifications from TMB, and all candidates are encouraged to visit the official TMB careers page for the latest updates.
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