Explore a rewarding career opportunity with Tech Mahindra’s International Chat Support role in Hyderabad. This position is open to both freshers and experienced candidates, emphasizing customer service, communication skills, and adaptability to rotational shifts. Discover the job overview, application steps, resume tips, and advice on interview preparation to land this position at Tech Mahindra.
Tech Mahindra: International Chat Support
Tech Mahindra, an industry leader in IT services and consulting, is inviting applications for its International Chat Support position. Located in Hyderabad, this role offers a unique opportunity for individuals interested in joining a dynamic team, addressing global client queries, and enhancing their customer service skills in a professional environment. This role is open to freshers and individuals with up to a year of experience, making it an ideal position for those starting in customer support.
Job Overview
The Tech Mahindra International Chat Support position is based in Hyderabad, primarily focused on assisting international clients through effective chat support. The ideal candidate for this role will have strong English communication skills, both verbal and written, with the ability to quickly resolve customer issues.
| Job Role | Chat Support Representative (International Process) |
|---|---|
| Company | Tech Mahindra |
| Experience | 0 – 1 year |
| Salary | ₹2.25 – ₹3.75 LPA |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad (Bahadurpally) |
| Skills/Requirements | Communication, Chat Support, Customer Handling |
Key Responsibilities and Requirements
In the role of International Chat Support, the candidate will undertake various responsibilities and meet specific criteria to provide quality customer service. Below are the core responsibilities and skills essential for this role:
Primary Responsibilities
- Customer Support: Provide prompt and effective support to customers through chat, ensuring a seamless experience.
- Issue Resolution: Demonstrate problem-solving skills by understanding the root of the issue and providing solutions or escalating where necessary.
- Effective Communication: Engage with customers in clear, professional English to address queries.
- Adaptability: Handle a variety of customer queries and be prepared to work under diverse conditions.
- Shift Flexibility: Willingness to work in rotational shifts, including UK-based shifts, is required.
Essential Skills
| Qualifications | Intermediates, Graduates, and Postgraduates |
|---|---|
| Experience | 0 – 1 year |
| Communication | Proficient in English (both verbal and written) |
| Typing Speed | Above-average typing speed to handle chat support efficiently |
| Key Skills | Customer Service, Chat Support, Problem-solving |
In addition to customer support experience, candidates should exhibit comfort with chat-based communication, quick thinking, and strong typing speed.
Work Environment and Benefits
The International Chat Support role at Tech Mahindra provides a professional yet supportive work environment that encourages skill development, teamwork, and growth. Below are some of the advantages and perks associated with this position:
Location: Tech Mahindra Campus, Bahadurpally, Hyderabad, Telangana
Shifts: Rotational shifts, primarily focused on UK shift timings, with rotational weekly offs.
Transportation: A 2-way cab facility is available, ensuring easy and safe commuting for employees.
Eligibility for Freshers: This role offers an ideal learning opportunity for freshers seeking industry experience and entry into the customer support field.
About Tech Mahindra
Founded in 1986 as a joint venture between BT Group and Mahindra & Mahindra, Tech Mahindra has grown into one of the foremost global providers of IT services and consulting. Part of the Mahindra Group, this Pune-headquartered company has consistently delivered high-quality solutions to clients worldwide. Known for its innovation and commitment to customer satisfaction, Tech Mahindra’s Hyderabad campus is a thriving hub where employees work with the latest technology to support international clients.
How to Apply for Tech Mahindra’s International Chat Support Role
The application process is simple and straightforward. Here’s how you can apply:
- Click on the Apply Link: Follow the link provided to access the application page for this position.
- Complete the Registration: Fill out all necessary details and provide any requested documentation.
- Upload Your Resume: Ensure your resume is optimized for Applicant Tracking Systems (ATS) with relevant keywords for this role.
Once you’ve submitted the application, monitor your email and phone for any follow-up communication from Tech Mahindra’s recruitment team.
Important Links:
ATS-Friendly Resume Tips
Here are ten resume keywords tailored for Tech Mahindra’s International Chat Support role and the best sections to include them:
| Keyword | Where to Insert |
|---|---|
| International Chat Support | Objective or Summary: “Dedicated professional with experience in International Chat Support, skilled at resolving customer inquiries efficiently.” |
| Customer Service | Skills Section: “Customer Service, Issue Resolution, Communication Skills” |
| Customer Query Resolution | Experience Section: “Proactively engaged in Customer Query Resolution, ensuring swift solutions for global clients.” |
| Problem-Solving | Skills Section: Include under key skills as “Problem-Solving” or in Experience: “Utilized strong problem-solving skills to address complex customer issues.” |
| Rotational Shifts | Skills Section: “Adaptable to Rotational Shifts and various time zones” or in Experience if previously handled shifts |
| Multilingual Support | Skills Section or Summary: “Experienced in Multilingual Support, enabling effective communication with diverse customers” |
| 24/7 Support | Skills Section or Objective: “Available for 24/7 Support in high-demand environments” |
| Typing Speed | Skills Section: “Typing Speed: XX WPM” or under Certifications if typing skills are formally recognized |
| Adaptability | Skills Section: “Adaptability, flexible in handling different customer needs and shift timings” |
| Tech Mahindra | Objective or Summary: Mention your enthusiasm for working with Tech Mahindra, e.g., “Eager to bring value to Tech Mahindra’s International Chat Support team with a focus on customer satisfaction.” |
Using these keywords strategically in the resume will enhance relevance for an ATS system and align your application with the job’s specific demands.
Top 7 Interview Tips for Success at Tech Mahindra
Preparing for the interview is crucial to make a good impression. Here are some targeted tips for the International Chat Support role at Tech Mahindra:
- Understand the Job Role: Familiarize yourself with the responsibilities and requirements to confidently discuss how you meet them.
- Highlight Communication Skills: Use examples to showcase your ability to handle customer queries and your comfort with chat-based communication.
- Emphasize Flexibility: Clearly state your willingness to work rotational shifts and adapt to varied customer needs.
- Prepare for Typing Speed Tests: If typing speed is assessed, practice beforehand to ensure smooth performance.
- Showcase Problem-Solving Abilities: Demonstrate your approach to resolving issues through specific examples from past experiences or hypothetical situations.
- Dress Professionally: Dress in business-casual attire to reflect a professional attitude.
- Research Tech Mahindra: Be ready to discuss the company’s recent projects, values, and any relevant news that aligns with your career aspirations.
Frequently Asked Questions (FAQs)
1. What is the salary range for this role?
The salary range for the Tech Mahindra International Chat Support role is ₹2.25 – ₹3.75 LPA, depending on experience and qualifications.
2. What qualifications are required?
Candidates with intermediate, graduate, or postgraduate qualifications are eligible.
3. Are freshers eligible for this role?
Yes, Tech Mahindra welcomes freshers to apply for the International Chat Support position.
4. Where is the job located?
The position is based at Tech Mahindra’s campus in Bahadurpally, Hyderabad.
5. Is prior experience necessary for this role?
While previous experience in customer service is beneficial, it is not mandatory. Freshers are encouraged to apply.
6. What is the application process?
Candidates need to follow the application link, register, and upload an ATS-friendly resume.
7. Does Tech Mahindra provide transportation?
Yes, a 2-way cab facility is provided to support employee commuting.
8. What shifts are expected?
The position requires rotational shifts with a primary focus on UK timings.
Important Disclaimer
This information is for informational purposes only. Tech Mahindra does not charge any fee for job applications. All details provided are sourced from official job listings and the Tech Mahindra website. Please verify all information on the official company portal before applying.
This overview aims to equip you with all the details necessary to assess and apply for the International Chat Support role at Tech Mahindra in Hyderabad. Take advantage of this opportunity to start or advance your career with a globally recognized company, and follow the application guidelines and tips for the best chance of success.
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Tech Mahindra is Hiring: International Customer Support (UK Process) – Freshers Welcome, Apply Now!
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