Overview of the Job

Cognizant To join our team, we are seeking a Process Executive-CDM/PV with no more than three years of experience. The ideal applicant would be well-versed in Advanced Excel and have worked in the Life Sciences sector managing complaints and customers. Managing client data, responding to grievances, and guaranteeing a high degree of customer satisfaction are the main focuses of this position.

Principal Duty

• Maintain and handle client data accurately for dependability.
• Effectively handle consumer grievances to raise satisfaction levels.
• Utilize Advanced Excel to examine client information and offer useful insights.
• Effectively communicate with clients to address their questions and concerns.
• Work together with other teams to make sure customer service procedures run well.
• Utilize client management best practices to raise the caliber of your services.
• To find areas that could use improvement, track and report on customer service metrics.
• Keep records of all conversations with customers and disputes resolved.
• Make ensuring that corporate policies and industry standards are followed.
• Analyze client feedback frequently to identify patterns and potential improvement areas Cognizant.
• Participate in the development and execution of customer service training initiatives Cognizant.
• Encourage constant system and process improvements in customer service Cognizant.
• Boost client satisfaction to help the business succeed Cognizant.

Requirements

• strong ability to analyze data in Advanced Excel.
• expertise in customer management, especially in the field of life sciences.
• demonstrated expertise in managing complaints, with an emphasis on efficient resolution.
• outstanding communication abilities for interacting with internal organizations and customers.
• a keen eye for detail to guarantee correctness when handling consumer data.
• Capacity to cooperate with others in a group environment.
• proactive in resolving issues with customer service.

Important Link:

Essential Certifications

Advanced Excel Certification and Certified Customer Service
Professional (CCSP) certification

Concerning the Opportunity

An excellent off-campus job opportunity is being offered by Cognizant, a leading global provider of business services and technology, for the role of Trainee – Junior Data Analyst. Up to three years of experience is suitable for this position; especially if you have familiarity with Advanced Excel and have worked in the life sciences field. Managing client data, handling complaints, and guaranteeing a high degree of customer satisfaction are the duties of a Junior Data Analyst. This is a great chance for you to advance your data analysis career while working for one of the top IT services companies in the world.

Why Join Cognizant?

Career Growth: Cognizant has a reputation for providing a learning atmosphere and internal promotions, which provide you the opportunity to progress swiftly.

International Experience: Working with clients from around the world will provide you with important exposure to international business procedures.

Expertise in the Life Sciences: This position lets you make use of your prior experience in the field while learning new data management and analytics techniques.

Modern technologies: As a Junior Data Analyst, you will hone your data analytics skills and have practical exposure with industry-leading technologies such as Advanced Excel.

Develop your skills in customer satisfaction, complaint handling, and customer relationship management in a client-focused environment.

Key Resume Keywords

Advanced Excel: Proficient in data analysis, pivot tables, and formula optimization.
Customer Data Management: Expertise in managing large sets of client information.
Life Sciences Sector: Experience in handling customer interactions and grievances in Life Sciences.
Complaint Resolution: Demonstrated ability to manage and resolve customer complaints efficiently.
Customer Satisfaction Improvement: Proven track record of enhancing customer service quality and satisfaction levels.
Data Reporting: Skilled in tracking and reporting on customer service metrics.
Proactive Problem-Solving: Quick in identifying issues and implementing solutions.

FAQ

Q1. What credentials are necessary for this position?
A1. It’s crucial to have the Certified Customer Service Professional (CCSP) and Advanced Excel certifications.

Q2. Is previous experience required for this role?
A2. It is preferable to have up to three years of experience, particularly in the fields of data analysis, customer service, and life sciences.

Q3. What are the main duties associated with this position?
A3. Your duties will include maintaining client data, addressing complaints from customers, utilizing Excel for data analysis, and working in groups to enhance customer service protocols.

Q4. Which abilities ought to be emphasized on my CV?
A4. Emphasize abilities such advanced Excel knowledge, handling complaints, managing client data, and effective communication.

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