Are you looking for an exciting career in customer experience? PhonePe is hiring Onboarding Specialists in Bengaluru! Join India’s leading digital payments company to work in a fast-paced, innovative environment that values empowerment and integrity.
PhonePe Onboarding Specialist Job Role
Are you ready to become a part of a team that supports millions of digital transactions every day? PhonePe, India’s top digital payments platform, is looking for Onboarding Specialists to enhance the customer experience through efficient issue resolution and engaging interactions. If you have a knack for customer service and are passionate about making an impact, this could be the perfect role for you!
Job Overview
| Job Title | Onboarding Specialist |
|---|---|
| Company | PhonePe |
| Location | Bengaluru, India |
| Qualifications | Graduation (10+2+3) is mandatory |
| Experience | 0-2 years in a customer-facing role |
| Salary | Competitive, aligned with industry norms |
| Job Type | Full-time |
| Skills/Requirements | Customer service, multitasking, bilingual skills (preferred) |
About PhonePe Group
PhonePe is a leading digital payments platform in India, with over 500 million registered users and a merchant base of 37 million. The company has extended its reach across India, covering over 99% of postal codes, and has expanded into financial services, including insurance, mutual funds, lending, and more. With additional ventures like the hyperlocal shopping service Pincode and the Indus App Store, PhonePe is committed to fostering financial inclusion and economic growth across India.
Why Work at PhonePe?
At PhonePe, employees are encouraged to take full ownership of their roles and contribute from day one. The company prides itself on a supportive work environment that promotes creativity, integrity, and technological innovation. If you love working with technology that impacts millions and want to collaborate with some of India’s top professionals, PhonePe is the place to be.
Role Responsibilities of an Onboarding Specialist
As an Onboarding Specialist with PhonePe’s Customer Experience team, your main responsibility will be to address customer queries and improve their overall experience by resolving issues efficiently. Here’s a breakdown of the tasks you’ll handle:
- Provide prompt customer support: Tackle PhonePe account and transaction-related issues.
- Adapt across channels: Handle both phone and data communication channels seamlessly.
- Build trust: Establish trust with customers through effective interactions and resolutions.
- Meet productivity goals: Achieve daily and hourly targets consistently.
- Leverage resources: Utilize PhonePe’s internal processes and tools to address customer issues.
- Escalate appropriately: Flag unresolved issues to the relevant teams for quick solutions.
- Recommend improvements: Suggest process enhancements to streamline the support system.
- Engage and educate: Help customers utilize PhonePe’s features fully to enhance their experience.
Ideal Candidate Profile
An ideal candidate for the Onboarding Specialist role at PhonePe would possess the following qualities:
- Strong communication skills: Ability to articulate clearly in both written and verbal formats.
- Adaptable and proactive: Able to respond well to different customer situations.
- Problem-solving orientation: A customer-first approach in resolving issues.
- Bilingual skills: Proficiency in English and Hindi is required; South Indian language skills are a plus.
- Team player: Open to feedback, adaptable to a fast-paced work environment, and works well with others.
- Effective multitasking: Strong time-management skills with the ability to prioritize and multitask.
Additional Benefits of Working at PhonePe
PhonePe offers a comprehensive benefits package to ensure employee wellness, professional growth, and work-life balance. Some of the key benefits include:
- Health & Wellness: Medical, critical illness, accidental, and life insurance.
- Parental Support: Maternity and paternity benefits, adoption assistance, and day-care support.
- Mobility Benefits: Relocation support, travel assistance, and flexible transfer policies.
- Retirement & Savings: Employee Provident Fund, flexible PF contributions, gratuity, and NPS options.
- Professional Development: Higher education assistance, car lease options, and salary advance policies.
Application Process for PhonePe Onboarding Specialist Role
To apply for this role:
- Click the Apply Link: Follow the link on PhonePe’s official careers page.
- Upload Your Resume/CV: Accepted formats include PDF, DOC, DOCX, TXT, and RTF.
- Submit Required Information: Complete details on your education, work experience, and other qualifications.
- Cover Letter: Attach a cover letter to explain why you’re a great fit for the role.
- Verify Profile Information: Fill out your LinkedIn profile, current career stage, and compensation.
- Additional Information: Indicate any special requirements or accessibility needs, if applicable.
Important Links:
ATS-Friendly Resume Keywords for Onboarding Specialist at PhonePe
Here are 10 essential keywords to make your resume more relevant for the Onboarding Specialist role at PhonePe, along with recommendations for where to insert each one:
| Keyword | Suggested Placement |
|---|---|
| Customer Service | Include in your resume summary and job experience sections to emphasize your experience with customer interactions. |
| Issue Resolution | Mention in the job responsibilities and achievements sections to highlight your ability to resolve customer issues. |
| Communication Skills | Include in skills and describe in job experience or projects where you demonstrated strong verbal or written communication. |
| Problem Solving | Mention in both skills and experience sections, describing specific scenarios where you solved complex customer issues. |
| Multitasking | Add in skills and describe in job responsibilities where you managed multiple tasks or channels. |
| Adaptability | Highlight in your summary and skills sections to show you’re open to learning and adjusting to new systems. |
| Team Collaboration | Use in skills and job experience, especially if you’ve worked with cross-functional teams to resolve customer issues. |
| Process Improvement | Insert in job responsibilities or achievements to demonstrate your ability to identify and recommend enhancements. |
| Productivity Goals | Mention in achievements and responsibilities where you met or exceeded productivity or efficiency targets. |
| Customer Education | Highlight in experience or responsibilities where you educated or trained customers to use products or services effectively. |
These keywords help your resume align with applicant tracking systems (ATS) and resonate with hiring managers looking for skills specific to PhonePe’s Onboarding Specialist role. Be sure to provide context around these keywords by describing how you applied each skill in past roles.
Interview Tips for Onboarding Specialist Position
To help you stand out during the interview, here are some helpful tips:
- Research PhonePe: Familiarize yourself with the company’s products, services, and recent developments.
- Show Customer Focus: Emphasize your customer-first mindset and problem-solving skills.
- Highlight Multitasking Abilities: Share examples of how you’ve successfully managed multiple responsibilities in previous roles.
- Express Adaptability: Mention experiences where you adapted quickly to new systems or processes.
- Discuss Process Improvement: Be ready to suggest how you’d help improve customer support workflows.
- Showcase Communication Skills: Clearly articulate how you engage and resolve customer concerns.
- Be Positive and Open: Demonstrate openness to feedback and a willingness to learn and grow.
Frequently Asked Questions (FAQs)
1. What is the minimum qualification for the Onboarding Specialist role at PhonePe?
A graduation degree (10+2+3) is required.
2. Are multilingual skills mandatory for this role?
While not mandatory, proficiency in South Indian languages is preferred, along with fluency in English and Hindi.
3. Is prior customer service experience necessary?
Candidates with 0-2 years of experience in customer-facing roles are ideal.
4. What are the working hours?
This position operates on a 5-day workweek with rotational shifts.
5. Does PhonePe offer remote work options for this role?
Currently, this role is based in Bengaluru with an on-site requirement.
6. Are there opportunities for growth within PhonePe?
Yes, PhonePe encourages internal growth and provides opportunities for employees to advance.
7. Does PhonePe provide relocation assistance?
Yes, PhonePe offers relocation support and additional mobility benefits for qualifying employees.
Disclaimer: This job listing is for informational purposes only, based on details provided by PhonePe. We do not charge any fees and are not responsible for the recruitment process. For the latest updates, visit PhonePe’s official careers page.
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