Are you looking for a rewarding career in banking collections? Konexions Back Office Services Pvt Ltd is hiring 30 tele-callers for their Secunderabad, Hyderabad office. Whether you are a fresher or have experience in technical support and telesales, this role offers growth opportunities with a competitive salary and incentives. Continue reading to find out more about this fantastic job opportunity.
Konexions Job Overview
| Job Role | Collection Telecaller |
|---|---|
| Company | Konexions Back Office Services Pvt Ltd |
| Location | Secunderabad H.O, Hyderabad, Telangana |
| Qualification | 12th Pass (Higher Secondary) |
| Experience | 1 Year in Technical Support and Telesales (Preferred) |
| Salary | ₹12,000 – ₹15,000 per month + Incentives |
| Job Type | Full-time |
| Skills/Requirements | Hindi, English, Telugu, Technical Support, Sales |
| Contact | 9052227463 |
Konexions Full Job Description
Konexions Back Office Services Pvt Ltd is looking for 30 tele-callers for banking collections (credit cards, personal loans, etc.) at their Secunderabad office. This is a great opportunity for those who want to build a career in collections, especially those with experience in technical support and telesales. Freshers can also apply, and competitive incentives are offered on top of the base salary.
Key Responsibilities:
- Making cold calls to consumers in an effort to collect past-due balances.
- Answering consumer questions about banking collections (personal loans, credit cards).
- Updating the system with client comments and payment status.
- Achieving the monthly and daily collecting goals.
Qualifications and Skills:
- Educational Qualification: Minimum 12th Pass (Higher Secondary).
- Languages: Must be fluent in Hindi, English, and Telugu.
- Experience: At least 1 year in technical support and telesales (preferred).
Compensation:
- Salary: ₹12,000 for freshers and ₹14,000 for experienced candidates, plus incentives based on performance.
- Additional Pay: Performance bonus.
Konexions Shift Details:
- Shift: Day shift (full-time position).
Konexions Work Location:
- Secunderabad H.O, Hyderabad, Telangana (in-person).
Konexions Address:
Konexions Back Office Services Pvt Ltd,
Grand Edifice, 2nd Floor,
Near Clock Tower, Opposite Tech Mahindra Lane,
Behind Basera Hotel, Secunderabad – 500003.
How to Apply:
To apply for this position, please follow these steps:
- Click on the Apply Link provided on the job posting or the official website.
- Fill in the required details and upload your updated resume.
- If shortlisted, the HR team will contact you for an interview.
Resume Keywords for Collection Telecaller at Konexions Back Office Services Pvt Ltd
To increase your chances of getting noticed for the Collection Telecaller position, you need to include specific resume keywords that match the job description and responsibilities. These keywords should be strategically placed throughout your resume, particularly in these sections:
- Summary/Objective
- Skills
- Experience
- Education
- Certifications (if applicable)
1. Job Role-Specific Keywords
These keywords are directly related to the position you are applying for.
- Telecalling
- Collections
- Banking collections
- Credit card collections
- Loan collections
- Outbound calls
- Debt recovery
- Customer follow-up
- Payment reminders
Where to Insert:
- Summary: “Experienced in handling outbound calls for banking collections, including credit card and loan recovery.”
- Experience: “Managed daily outbound calls for overdue payments related to credit cards and personal loans.”
- Skills: Add “Banking Collections,” “Debt Recovery,” and “Payment Reminders” to your skillset.
2. Industry-Specific Keywords
These keywords help highlight your knowledge and experience in the financial sector.
- Banking
- Financial services
- Technical support
- Customer service
- Personal loans
- Credit card support
Where to Insert:
- Experience: “Provided customer service and technical support in the banking sector, handling personal loans and credit card queries.”
- Skills: Include “Customer Service,” “Technical Support in Financial Services,” and “Personal Loan Management.”
3. Soft Skills Keywords
Soft skills are crucial for telecalling and customer support roles, particularly in collections.
- Communication skills
- Negotiation
- Problem-solving
- Active listening
- Customer relationship management (CRM)
- Time management
- Target-oriented
Where to Insert:
- Summary: “Effective communicator with strong negotiation and active listening skills.”
- Skills: Add “Negotiation,” “Customer Relationship Management,” and “Time Management.”
- Experience: “Used active listening and problem-solving techniques to negotiate payment plans with customers.”
4. Technical Skills and Tools
These highlight your familiarity with relevant technologies and tools.
- CRM software
- MS Office
- Call center tools
- Data entry
- Phone etiquette
- Telecalling software
Where to Insert:
- Skills: List “CRM software,” “Telecalling software,” and “MS Office.”
- Experience: “Utilized CRM software to track customer payments and update follow-up notes.”
5. Language Proficiency Keywords
Since the job requires fluency in multiple languages, make sure to include them.
- Fluent in Hindi
- Fluent in English
- Fluent in Telugu
Where to Insert:
- Skills: “Fluent in Hindi, English, and Telugu.”
- Experience: “Handled multilingual calls to assist customers in Hindi, Telugu, and English.”
Interview Tips for Collection Telecaller Role
To increase your chances of success during the interview, follow these tailored tips:
1. Understand the Role
Be prepared to talk about the duties involved in collections. Familiarize yourself with:
- Banking collections (credit cards, personal loans).
- Handling outbound calls and customer service for overdue payments.
- How you manage customer disputes or objections.
Tip: Use examples from your past experiences to demonstrate your skills in resolving disputes and negotiating payments.
2. Emphasize Communication Skills
Collections is all about communicating effectively and clearly with customers. You will need to:
- Demonstrate active listening skills.
- Showcase your ability to negotiate and convince customers to pay their dues.
- Highlight any past experiences where you handled difficult conversations and achieved positive outcomes.
Tip: Practice common customer objections and prepare to respond calmly and professionally.
3. Show Your Familiarity with Collections Process
Explain how you would approach tasks such as:
- Making daily outbound calls to customers.
- Following up on overdue payments.
- Using CRM software to update payment statuses and notes.
Tip: Be ready to discuss how you stay organized and hit monthly collection targets.
4. Discuss Your Experience in Telesales/Technical Support
If you have prior experience, discuss how your skills in technical support or telesales apply to a collections role.
- How did you handle customer queries?
- What tools or software did you use to manage customer information?
- How did you ensure customer satisfaction while pushing to meet sales or collection targets?
5. Highlight Language Proficiency
The ability to converse fluently in Hindi, English, and Telugu is a major requirement. You may be asked:
- How you handle multilingual conversations.
- Examples of when you’ve used your language skills to resolve issues or close deals.
Tip: Practice answering questions in all three languages to demonstrate fluency if required during the interview.
By including the above keywords and following the interview tips, you will present yourself as a strong candidate for the Collection Telecaller position at Konexions Back Office Services Pvt Ltd. Good luck!
Frequently Asked Questions (FAQs)
1. What is the salary range for this job?
The salary range is between ₹12,000 and ₹15,000 per month, depending on experience. Freshers start at ₹12,000 plus incentives, while experienced candidates earn ₹14,000 or more with added incentives.
2. What languages should I know to apply for this job?
Candidates must be fluent in Hindi, English, and Telugu to effectively communicate with customers.
3. Is prior experience mandatory?
While 1 year of experience in technical support and tele sales is preferred, freshers are also welcome to apply.
4. Are there any additional benefits or bonuses?
Yes, you are eligible for a performance bonus based on your collections and targets.
5. Where is the office located?
The office is located in Secunderabad, Hyderabad, Telangana, at Grand Edifice, 2nd Floor, Near Clock Tower, opposite Tech Mahindra Lane, behind Basera Hotel.
Disclaimer:
This job posting is for informational purposes only. Konexions Back Office Services Pvt Ltd does not charge any fee for the application process. All information has been taken from official sources to assist job seekers.
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