Discover an exciting opportunity with Intouch CX for an International Non-Voice Process position in Hyderabad. Walk-in interviews every Tuesday and Thursday. Find out about the job requirements, skills, and how to apply.
About the Intouch CX Job
Intouch CX is currently hiring for its International Non-Voice Process Customer Support team in Hyderabad. This role is ideal for individuals passionate about customer service and who excel in chat-based communication. Walk-in interviews are held every Tuesday and Thursday, offering a convenient way to apply in person.
In this role, you will respond to customer inquiries, handle concerns professionally, and provide solutions—all within a supportive, tech-driven team environment.
Walk-In Interview Details
- Days: Every Tuesday and Thursday
- Time: 11:00 AM – 3:00 PM
- Location:
4th & 5th Maximus Towers, 2A Raheja Mindspace IT Park,
Madhapur, Hitec City, Hyderabad, Telangana 500081
Looking for immediate employment? Walk in with your resume and be prepared to join a dynamic team.
Role Overview: International Non-Voice Process Customer Support
As part of this role, you’ll manage customer interactions through a non-voice (chat) platform, assisting with customer issues and ensuring a positive experience.
Primary Responsibilities:
- Provide customer support via chat, ensuring timely resolution of queries.
- Manage customer complaints in accordance with established guidelines.
- Build rapport with customers through active listening and empathy.
- Stay updated with internal policies and procedures to provide accurate solutions.
- Multitask and handle multiple queries in a fast-paced environment.
Skills and Qualifications
| Position/Qualification | Customer Support (Non-Voice Process) |
|---|---|
| Company | Intouch CX |
| Experience | 1-4 years of experience in customer support |
| Job Type | Full-time, On-site |
| Salary | ₹2.5 LPA to ₹4 LPA |
| Location | Hyderabad, Telangana |
| Required Skills |
|---|
| Familiarity with eCommerce websites. Basic knowledge of mobile and computing products. Strong written communication and comprehension skills. Typing speed of at least 30 words per minute. Excellent multitasking and time management skills. ability to collaborate within a team effectively. |
How to Apply
Here’s how you can apply for this exciting opportunity:
- Click the Apply Link in the job listing to start the application process.
- Attend a walk-in interview at the address provided on Tuesday or Thursday between 11:00 AM and 3:00 PM.
- Bring your updated resume and any other supporting documents to the interview.
This is a fantastic opportunity for immediate joiners looking to work in a fast-paced international environment.
Intouch CX Job Resume Keywords:
Here are some key resume keywords tailored for the International Non-Voice Process Customer Support role at Intouch CX. These keywords are critical for ensuring your resume is optimized for applicant tracking systems (ATS) and captures the attention of recruiters:
1. Customer Support
- Insert in Professional Summary and Experience sections.
- Example: “Experienced in delivering exceptional customer support through chat-based communication.”
2. Non-Voice Process
- Insert in Job Title or Experience sections.
- Example: “2 years of experience in an international non-voice process customer service role.”
3. Chat Support
- Insert in Skills and Experience sections.
- Example: “Provided chat support for resolving customer inquiries efficiently.”
4. Problem Solving
- Insert in Skills, Experience, and Achievements sections.
- Example: “Skilled in problem-solving and conflict resolution to enhance customer satisfaction.”
5. eCommerce Knowledge
- Insert in Skills or Experience sections.
- Example: “Familiarity with eCommerce websites and processes.”
6. Strong Written Communication
- Insert in Skills section and where you describe how you handled customer interactions in your previous roles.
- Example: “Excellent written communication skills for providing clear, concise responses.”
7. Typing Speed (30+ WPM)
- Insert in Skills section or Additional Information section.
- Example: “Typing speed of 30+ WPM with high accuracy in customer support.”
8. Multitasking
- Insert in Skills or Experience sections.
- Example: “Proven ability to multitask and manage multiple customer inquiries simultaneously.”
9. Time Management
- Insert in Skills and Experience sections.
- Example: “Strong time management skills, consistently meeting customer service response times.”
10. Empathy
- Insert in Professional Summary, Skills, or Experience sections.
- Example: “Known for empathetic communication, improving customer retention rates.”
11. Technical Troubleshooting
- Insert in Skills or Experience sections, particularly if you have experience with resolving technical issues.
- Example: “Assisted customers with technical troubleshooting for mobile and computing products.”
12. Team Collaboration
- Insert in Skills and Experience sections.
- Example: “Strong ability to collaborate with teams to provide consistent and high-quality service.”
13. CRM Software
- Insert in Skills or Experience sections.
- Example: “Experience with CRM software to manage and track customer interactions.”
14. Customer Satisfaction
- Insert in Experience and Achievements sections.
- Example: “Consistently achieved high customer satisfaction ratings in chat support.”
15. International Customers
- Insert in Experience and Professional Summary sections.
- Example: “Experience handling international customers across different time zones.”
Where to Insert Keywords:
- Professional Summary
Example:
“Dedicated customer service professional with 3+ years of experience in international non-voice process, chat support, and eCommerce customer assistance. Skilled in problem-solving, multitasking, and delivering exceptional customer satisfaction through clear written communication.” - Experience Section
Example:
“Customer Support Executive – Non-Voice Process
ABC Company | Hyderabad | June 2020 – Present
- Provided chat-based customer support to international clients, resolving inquiries and complaints.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Consistently achieved high customer satisfaction rates through effective communication and problem-solving.”
- Skills Section
Example:
- Chat Support
- Problem-Solving
- CRM Software
- eCommerce Knowledge
- Multitasking & Time Management
- Written Communication (30+ WPM)
- Technical Troubleshooting
- Customer Satisfaction
By strategically placing these keywords in your Professional Summary, Experience, and Skills sections, you’ll increase your chances of being shortlisted for the role.
FAQs
Is this the right job for me?
If you have experience in customer support, strong communication skills, and enjoy solving problems via chat, this could be a great fit. Candidates with knowledge of eCommerce or tech products are encouraged to apply.
How can I increase my chances of getting hired?
To stand out, highlight your prior experience in customer service, multitasking abilities, and knowledge of eCommerce or technical products. Showing enthusiasm for delivering a great customer experience will also help.
What is the work environment like?
This is a full-time, office-based role in Hyderabad. You will support international customers via chat, requiring attention to detail and good communication skills.
Disclaimer
We do not charge any fees for job applications. This post is for informational purposes only. Please verify the job details before attending the interview.
This post provides you with all the information needed to apply, ensuring a smooth application process for job seekers.
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