Looking for a customer service role at a tech-driven company? OmniOn Power is hiring a Customer Service Specialist to support order fulfillment and after-sales. Discover the role, requirements, and how to apply.
OmniOn Power Customer Service Specialist – Job Overview and Application Guide
OmniOn Power, a global leader in power conversion technology, is dedicated to empowering businesses with reliable power solutions and end-to-end customer support. Currently, OmniOn Power is seeking a Customer Service Specialist to join its India team, focused on delivering top-tier customer support across order fulfillment, technical troubleshooting, and after-sales assistance. Working within a quality-driven, supportive culture, this role is an excellent opportunity for candidates interested in gaining experience with cross-functional teams in a customer-centric environment.
Job Overview
| Job Role | Customer Service Specialist |
|---|---|
| Company | OmniOn Power |
| Qualification | High School Diploma/GED (Associate/Bachelor’s preferred) |
| Experience | 0 – 4 years |
| Salary | Not Disclosed |
| Job Type | Full-Time, Permanent |
| Location | Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru |
| Skills/Requirements | Microsoft Office, SAP/ERP, customer service, order management, bilingual in English and local language |
About the Role
In this Customer Service Specialist role at OmniOn Power, you’ll be responsible for providing internal and external customer support, focusing on tasks like order fulfillment, technical troubleshooting, and after-sales service. You will also work closely with global teams to enhance customer satisfaction, manage cases through ERP and CRM systems like SAP and Salesforce (SFDC), and ensure documentation accuracy.
Key Responsibilities
As a Customer Service Specialist, your responsibilities will include:
- Resolving Customer Inquiries: Manage issues related to order entry, technical challenges, and payment queries, working with teams such as Operations, Technical Support, and Manufacturing to ensure customer satisfaction.
- After-Sales Coordination: Address after-sales service needs and coordinate with Spare Parts Teams or relevant departments to resolve issues efficiently.
- Customer Updates: Proactively inform customers of order status, warranty details, repair and return progress, and respond to related inquiries.
- Documentation Management: Ensure all documentation, including shipping records, invoicing, and material returns, is accurate and up-to-date.
- Process Improvement Participation: Take part in training and development programs aimed at enhancing processes and customer satisfaction.
Eligibility and Qualifications
Basic Qualifications
- Education: High School Diploma or GED (Associate or Bachelor’s Degree preferred)
- Experience: 2 years in order fulfillment or order management, including experience with SAP or similar ERP systems.
- Language: Bilingual in English and a local language, with excellent written and verbal communication skills.
Desired Characteristics
- Strong interpersonal and collaboration skills, able to work across departments to drive effective processes.
- Results-oriented with a focus on commitment and follow-through.
- Proficiency in Microsoft Office applications and familiarity with process improvement methodologies.
How to Apply for the Customer Service Specialist Role
- Click the Apply Link: Visit OmniOn Power’s official careers page and select the ‘Apply’ button for the Customer Service Specialist position or click below apply link under important links section.
- Create/Login to an Account: Register or log in to complete the application form.
- Submit Required Documents: Attach an updated, ATS-friendly resume highlighting relevant skills and experience.
- Follow Application Prompts: Answer any required questions and verify application details before submitting.
- Confirmation: Await an email confirmation of your application submission.
Disclaimer: This job information is provided solely for informational purposes, sourced from official sites. We do not charge any fees for job applications.
Important Links:
ATS-Friendly Resume Keywords
For the Customer Service Specialist role at OmniOn Power, here are 10 targeted keywords to include on your resume. These keywords are essential for Applicant Tracking Systems (ATS) and can increase your chances of being shortlisted.
1. Customer Service
- Where to Insert: Use in your Job Titles (e.g., “Customer Service Specialist” or “Customer Support Representative”) and within Responsibilities under each relevant position.
2. Order Fulfillment
- Where to Insert: Mention in the Experience Section when describing tasks related to processing customer orders, tracking shipments, or managing inventory.
3. Technical Troubleshooting
- Where to Insert: Include in the Skills Section if you have experience resolving technical issues, or in the Experience Section if you have provided technical assistance directly to customers.
4. SAP/ERP Systems
- Where to Insert: List under Technical Skills if you’re familiar with SAP or similar ERP systems. Mention in Experience if you used it regularly in previous roles.
5. After-Sales Support
- Where to Insert: Add to the Experience Section to describe any post-sales customer support or follow-up you performed, especially in maintaining long-term customer satisfaction.
6. Process Improvement
- Where to Insert: Include under Skills or in the Experience Section if you’ve helped streamline processes, enhanced order handling efficiency, or contributed to improved customer satisfaction.
7. Salesforce (SFDC)
- Where to Insert: List in the Technical Skills Section if you’re proficient with Salesforce or similar CRM systems. Reference in Experience if used regularly to track and manage customer cases.
8. Cross-Functional Collaboration
- Where to Insert: Mention in the Experience Section to highlight your ability to work with multiple departments like Operations, Sales, or Manufacturing to resolve customer queries effectively.
9. Bilingual Communication
- Where to Insert: Place in the Skills or Summary Section to emphasize bilingual proficiency, particularly if fluent in English and a local language.
10. Order Management
- Where to Insert: Add in the Experience Section for tasks like managing customer orders, tracking order status, or handling payment-related queries.
These keywords, when incorporated thoughtfully into the correct sections, will help ensure your resume is optimized for the ATS while clearly showcasing your relevant experience and skills for the Customer Service Specialist role.
Interview Preparation Tips for OmniOn Power
Prepare to stand out in interviews for the Customer Service Specialist position by following these tips:
- Research OmniOn Power: Familiarize yourself with the company’s core offerings and industry position in power solutions and electrical infrastructure.
- Highlight Relevant Experience: Be ready to discuss your experience in customer support, ERP systems like SAP, and order fulfillment.
- Showcase Problem-Solving Skills: Emphasize how you’ve resolved complex customer service issues in the past.
- Demonstrate Communication Proficiency: Effective communication is essential, so highlight your bilingual abilities and skills in written and verbal communication.
- Be Tech-Savvy: Familiarity with ERP systems, CRM platforms, and Microsoft Office applications is a must; prepare examples of when you used these tools.
- Understand Customer-Centric Processes: Convey your understanding of order management, technical support, and continuous improvement.
- Ask Insightful Questions: Show enthusiasm by asking about OmniOn Power’s culture, training programs, and expectations for the role.
Frequently Asked Questions (FAQs)
Q1: Where is this role based?
The role is based in India, with openings in cities like Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, and Bengaluru.
Q2: What are the minimum qualifications?
A high school diploma or GED is required, with a preference for candidates with an Associate or Bachelor’s degree and at least two years of relevant experience.
Q3: Does OmniOn Power provide visa sponsorship for this role?
No, this position does not offer visa sponsorship; candidates must be authorized to work in India.
Q4: Is OmniOn Power an Equal Employment Opportunity Employer?
Yes, OmniOn Power is an EEO and Affirmative Action Employer, welcoming diversity in the workplace and providing reasonable accommodations for individuals with disabilities.
Q5: What technical skills are preferred for this role?
Proficiency in Microsoft Office applications, SAP or similar ERP systems, and customer relationship management platforms such as Salesforce.
Q6: What type of employment is offered?
This is a full-time, permanent role.
Q7: What is the application process?
Candidates can apply online through OmniOn Power’s official website by registering and submitting the necessary application materials.
This job post is provided for informational purposes only, with details sourced from official sites. Remember, there are no fees for applying to this position.
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