Looking for a Customer Support Executive role? Square Business Services Pvt. Ltd. is hiring! Apply now to work in a BPO/Call Center environment with opportunities for incentives and night shift allowances. Location: Hyderabad. Freshers can apply!

Square Business Services Job Overview:

About the Role

Square Business Services Pvt. Ltd. is looking for motivated individuals to join our team as Customer Support Executives. You will play a crucial role in assisting customers, solving their queries, and ensuring they have a pleasant experience with us.

Key Responsibilities:

• Handle incoming customer calls efficiently.
• Resolve queries and issues to provide exceptional customer service.
• Explain company policies and product benefits clearly.
• Ensure quick resolutions and customer satisfaction.

Skills & Requirements

We are seeking individuals with strong communication skills who are ready to begin their careers in customer service.

Mandatory Requirements:

• Residency in Hyderabad is mandatory.
• Fluency in both Hindi and English is essential.
• Immediate availability to join the team.
• Minimum education of Intermediate (12th pass).

Preferred Skills:

• Fluency in additional languages such as Oriya, Bengali, Gujarati, Marathi, and Punjabi is an added advantage.

Perks and Benefits

• Competitive salary with incentive structures based on performance.
• Additional allowances for night shifts.
• Supportive work environment to encourage personal and professional growth.

Work From Home Flexibility

The role offers a combination of in-office and remote work. New hires will undergo 45 days of training at the Hyderabad office, followed by 3 months of remote work.

Salary Details

• Base Salary: ₹11,500/- take-home pay.
• Additional Benefits: Incentives based on performance, night shift allowances.

How to Apply

To apply for the position of Customer Support Executive at Square Business Services Pvt. Ltd., follow the steps below:

1. Click the Apply link (provided on the job posting or official website).
2. Prepare your resume and make sure it is updated with relevant contact details.
3. Submit your application or send your resume directly to ashwini.b@squarebserve.com.
4. Alternatively, you can call 9391143837 for further details or queries.

Note: Early applicants have a higher chance of getting shortlisted, so apply as soon as possible.

Resume Keywords for the Customer Support Executive Role

Using the right keywords in your resume can increase the chances of your application getting shortlisted. Here’s a list of resume keywords specifically tailored for the Customer Support Executive role at Square Business Services Pvt. Ltd. and tips on where to insert them.

Top Resume Keywords:

1. Customer Support
2. Customer Service
3. Call Handling
4. Communication Skills
5. Problem Solving
6. Query Resolution
7. BPO
8. Voice Process
9. Multitasking
10. Fluency in Hindi and English
11. Customer Satisfaction
12. CRM Tools
13. Time Management
14. Attention to Detail
15. Team Collaboration
16. Inbound/Outbound Calls
17. Troubleshooting
18. Shift Flexibility
19. Work from Home Experience
20. Nightshift Allowance

Where to Insert Keywords:

1. Objective/Professional Summary:

• Use key terms like “customer support,” “communication skills,” and “query resolution” to immediately highlight your suitability.
• Example:
  With extensive experience managing both incoming and outgoing calls, this committed customer service representative possesses strong communication skills. adept at answering questions in both Hindi and English quickly and effectively.”

1. Skills Section:

• List core skills such as customer service, problem solving, multitasking, fluency in Hindi and English, and shift flexibility.
• Example:
  “Key Skills: Customer Support, Query Resolution, CRM Tools, Communication (Hindi & English), Multitasking, Inbound/Outbound Calls”

1. Work Experience (If applicable):

• Use action-oriented keywords like Handled customer queries, Resolved issues, Delivered high customer satisfaction, etc.
• Example:
  “Handled 50+ inbound customer queries per day, delivering a 95% customer satisfaction rate through quick and effective query resolution.”

1. Education Section:

• If relevant, include skills related to customer service training or certifications in Communication Skills or Time Management.

1. Achievements/Accomplishments:

• Highlight achievements such as Reduced customer wait time, Improved customer satisfaction, or handling high call volumes efficiently.
• Example:
  “Achieved 98% positive customer feedback by resolving customer queries promptly during peak hours.”

Interview Tips for a Customer Support Executive Role

1. Prepare for Common Interview Questions:

• “Why do you want to work in customer support?”
  Focus on your passion for helping people and how your skills align with the role.
• “How do you handle difficult customers?”
  Use examples of how you’ve remained calm and offered solutions.
• “Can you work night shifts?”
  Be honest about your flexibility, as this job offers additional allowance for night shifts.

2. Showcase Communication Skills:

• Since fluency in Hindi and English is mandatory, practice responding in both languages. The interviewer may ask you questions in both to gauge your proficiency.
• Speak clearly and concisely, demonstrating how you would communicate with a customer over the phone.

3. Problem-Solving Examples:

• Be prepared to explain how you’ve handled customer issues in past roles or how you would hypothetically resolve a problem. Use the STAR method (situation, task, action, result) to structure your answers.
• Example:
  “I had a customer upset due to a delayed order. I listened patiently, explained the cause of the delay, and offered compensation in the form of a discount. Consequently, the client continued to be faithful to the business.”

4. Highlight Your Multitasking Abilities:

• Customer support requires handling multiple tasks simultaneously, such as listening to the customer, recording details, and accessing information quickly.
  Discuss how you manage time effectively while multitasking in a fast-paced environment.

5. Demonstrate Product/Service Knowledge:

• Make sure to understand the company’s services or products well before the interview. This will show your enthusiasm and willingness to go the extra mile.

6. Stay Calm Under Pressure:

• Interviewers may present a difficult scenario or stress question to see how you handle it. Focus on maintaining a positive attitude and offering a solution.

7. Ask insightful questions:

• At the end of the interview, ask questions that show your interest in the role, such as:
  • “Can you tell me more about the incentive structure?”
  • “What are the key challenges faced by customer support executives here?”

Conclusion:

Using the right keywords in your resume will improve your chances of landing the interview, and being well-prepared will help you ace the interview. Don’t forget to emphasize your communication skills, problem-solving abilities, and flexibility for shifts, as these are crucial for the Customer Support Executive role.

Good luck with your application!

Frequently Asked Questions (FAQs)

1. Is this a full-time position?
Yes, the Customer Support Executive role is a full-time, permanent position.

2. What qualifications are required to apply?
The minimum qualification is Intermediate (12th pass). A degree is not required for this position.

3. Is work-from-home available?
Yes, after the initial 45 days of training at the office, you will work from home for the next 3 months.

4. Are there any additional perks for working night shifts?
Yes, employees working night shifts receive additional allowances.

5. Is knowledge of other languages necessary?
While proficiency in Hindi and English is mandatory, knowing additional languages like Oriya, Bengali, Gujarati, Marathi, or Punjabi is a plus.

Disclaimer:

This job posting is for informational purposes only. We do not charge any fees for job applications, and all information has been sourced from official company sites. Always verify the details before applying.

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