Explore Sagility India’s walk-in drive in Hyderabad for fresh 12th pass candidates. Start your career in international voice process and US healthcare. Apply now from 16th to 20th September!

Sagility India: Job Overview

Introduction

Are you a 12th pass graduate seeking an exciting career opportunity? Sagility India is conducting a Mega Walk-In Drive for the role of Trainee Process Consultant in the international voice process, focusing on US healthcare. This is your opportunity to launch your career and gain valuable global experience.

Join us between 16th and 20th September at our Hi-tech City, Hyderabad office. We’re looking for fresh candidates with strong communication skills, eager to grow with us.

Key Responsibilities

As a Trainee Process Consultant, your role will involve:

• processing and handling claims in accordance with established protocols.Handling and processing claims based on predefined procedures.
• maintaining high standards of customer satisfaction through adherence to service level agreements (SLAs).
• answering questions from clients and swiftly resolving problems in accordance with corporate policies.
• keeping accurate customer records up to date on the internal platform.Updating and maintaining accurate customer records in the internal platform.
• making quick, wise choices to guarantee prompt answers to client inquiries.

Qualifications for Eligibility

• Education: 12th Pass (Intermediate 2020, 2021, or 2022).
• Experience: 0 to 1 year in any industry.
• Communication: Excellent English communication skills are essential.
• Flexibility: Willingness to work in rotational shifts.
• Future Plans: No intentions to pursue higher studies for the next 1-2 years.

Benefits and Perks

• Work Schedule: Five-day workweek, with weekends off (Saturday and Sunday).
• Transport: Free two-way cab service provided.
• Work Environment: A collaborative and supportive office located in Hi-tech City, Hyderabad.

Walk-In Details

• Dates: 16th September to 20th September 2024
• Time: 10:00 AM to 3:00 PM
• Location: Sagility India Pvt Ltd, Purva Summit, 3rd Floor, Survey No. 8, Hi-tech City Phase II, White Field Road, Kondapur, Hyderabad – 500084 (Landmark: Opposite Tech Mahindra)

Contact:

• Shivasagar Kulkarni: +91 9148680209

Selection Process

Candidates attending the walk-in will go through multiple interview rounds, including:

1. HR Interview
2. Online Aptitude Test
3. Voice and Accent (VnA) Assessment
4. Operations Manager Interview

Make sure to bring your updated resume and an original ID proof for the interview.

How to Apply for Sagility india job

To apply for the Trainee Process Consultant position at Sagility india:

1. Click on the apply link provided in the job listing.
2. Register or log in to your account.
3. Complete the application form with your details.
4. Attend the walk-in interview at the provided venue and date.

For the role of Trainee Process Consultant in an International Voice Process at Sagility India, you should strategically include relevant resume keywords that highlight your skills, experience, and suitability for the position. These keywords should be placed throughout your resume to ensure it gets noticed by applicant tracking systems (ATS) and hiring managers.

Recommended Resume Keywords:

1. International Voice Process
2. US Healthcare
3. Customer Service
4. Claims Processing
5. BPO (Business Process Outsourcing)
6. Voice Support
7. Client SLAs
8. Customer Satisfaction
9. Rotational Shifts
10. Customer Care
11. Problem Solving
12. Communication Skills
13. Data Entry
14. Customer Queries
15. Technical Support
16. Time Management
17. CRM Software
18. Flexible Work Hours
19. Team Collaboration
20. Attention to Detail
21. Multitasking
22. Call Center
23. Process Adherence
24. English Proficiency
25. Two-Way Communication
26. Customer Retention

Where to Insert the Keywords:

1. Resume Title/Heading:

• Use a title like “Trainee Process Consultant – International Voice Process” or “BPO Customer Support for US Healthcare”. This directly matches the job title.

1. Professional Summary:

• Put in a resume with essential competencies like “Excellent customer service and proficient handling of international voice processes in the US healthcare sector.” Example:
  “Detail-oriented customer service professional with expertise in claims processing and voice support for international clients. Strong communication skills, adept at managing customer queries and maintaining high client SLA standards. Flexible with rotational shifts and committed to ensuring customer satisfaction.”

1. Work Experience:

• Mention specific tasks related to the role:
  “Processed healthcare claims efficiently, ensuring compliance with client SLAs and company policies. Provided support in an international voice process, addressing customer queries and offering timely resolutions.”

1. Skills Section:

• This section is perfect for listing keywords like:
  • Customer Service
  • Claims Processing
  • BPO Voice Support
  • Multitasking
  • Time Management
  • CRM Software
  Make sure to align these skills with what the job description asks for.

1. Experience Section:

• When describing past roles, focus on tasks that highlight customer interaction and process adherence:
  “Delivered exceptional customer support in a call center environment, handling queries and ensuring resolution within stipulated time frames.”

1. Education/Certifications Section:

• If applicable, mention certifications or training that showcase communication, problem-solving, or BPO skills.

Example:

Professional Experience

• Trainee Process Consultant
  [Company Name] – [Location]
  [Month, Year] – Present
• Managed customer inquiries and provided solutions in an international voice process.
• Handled claims processing tasks, adhering to company policies and client SLAs.
• Maintained high levels of customer satisfaction through timely, accurate service.
• Worked flexible rotational shifts, ensuring full coverage across time zones.

Incorporating these keywords naturally into your resume will help emphasize your compatibility with the job role and improve your chances of passing through ATS screening.

Frequently Asked Questions (FAQs)

1. What is the salary for this job?
The annual salary ranges from ₹2.5 to ₹3.25 Lacs, depending on experience and qualifications.

2. Do I need work experience to apply?
No prior experience is required, but candidates with up to 1 year of experience are welcome to apply.

3. Is this a permanent position?
Yes, this is a full-time, permanent job.

4. What should I bring to the interview?
Bring your updated resume and original ID proof for verification.

5. What are the working hours?
The role requires working in rotational shifts, with five days a week and weekends off.

About Sagility India

US healthcare is the primary focus of Sagility India, a top supplier of business process management (BPM) services. By offering cutting-edge products and services, we empower our clients to deliver effective, superior care. Come work with us to advance your career in a progressive organization.

Disclaimer

This is an informational post, and we do not charge any fees for job applications. All information is sourced from official company platforms. For specific inquiries, please contact the recruitment team.

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