Looking for an exciting career opportunity in customer support? If you’re in Hyderabad or willing to relocate, here’s some good news! IntouchCX, a global leader in customer care and technology, is organizing a Mega Walk-in Drive for Non-Voice Process (International Chat Process) roles. With 45 openings available and a chance to earn ₹2-4 Lacs P.A., this could be the perfect time to kickstart or advance your career!

Whether you’re a fresher or have up to 5 years of experience, this is your chance to join a dynamic company that values skill development and customer excellence.

About IntouchCX

A customer service and technology company with over 22 years of experience revolutionizing the BPO sector is IntouchCX (formerly known as 24-7 Intouch). IntouchCX provides omnichannel support with cutting-edge technology, analytics, and tailored solutions. The company employs more than 18,000 team members who are dispersed across multiple global campuses. Redefining customer experiences for the most inventive brands in the world is their straightforward but effective mission.

Now, IntouchCX is hiring for their International Chat Process, and they are looking for immediate joiners with great communication skills and a passion for customer service.

Job Role Overview

As a Customer Support Associate at IntouchCX, you will be the first point of contact for customers, troubleshooting their issues through chat and remote diagnostics. This role is perfect for those who excel at building rapport with customers, offering solutions, and ensuring an exceptional customer experience.

Here’s a snapshot of the job details:

What You’ll Do as a Customer Support Associate

As part of the International Chat Process team, your responsibilities will include:

• Troubleshooting customer issues via chat and remote access ensures quick and efficient problem-solving.
• Collaborating with customers to resolve technical and non-technical issues.
• Offering advice and recommendations based on the customer’s problems, ensuring they leave satisfied.
• Handling interactions end-to-end, from diagnosing the issue to providing a resolution, all while maintaining a friendly and professional tone.
• Going the extra mile to provide a white glove experience—the kind of service that stands out for its thoroughness and attention to detail.

Who Should Apply? (Skills and Requirements)

If you have a passion for customer service and the right skill set, this role is for you. Here are the qualifications and requirements for the job:

This job is perfect for graduates, post-graduates, and even undergraduates who are looking for full-time, permanent positions in a growing international company.

Perks and Benefits of Joining IntouchCX

Working with IntouchCX comes with several perks beyond just a competitive salary:

• Performance-Based Incentives: Earn bonuses based on your productivity.
• Learning & Growth: Take advantage of excellent chances for learning as well as programs for skill building and training.
• Employee Engagement: Get recognized for your contributions with rewards and employee engagement activities.
• Healthcare: Comprehensive medical insurance, PF, and ESI benefits.
• Transportation: 2-way transportation with pick-up and drop services.
• 5-Day Work Week: Enjoy two weekly offs while still managing a full-time career.

How to Apply for the Walk-In Drive

If you’re interested, applying is easy! Here’s how you can grab this opportunity:

1. Click the Apply Link: Register through the link provided on the official job portal.
2. Send Your CV: Alternatively, you can send your updated CV directly to Simran at simran.singh@intouchcx.com.
3. Attend the Walk-in: Walk into the venue on 15th and 16th September between 10:30 AM and 5:30 PM with your updated resume.

Walk-in Venue

Building No. 2a, Maximus Towers,
Raheja Mindspace IT Park, Madhapur,
Hyderabad, Andhra Pradesh, India
Contact Person: Simran (8121984814)

Please note: Candidates who have already interviewed in the last 60 days are not eligible for this position.

Why You Shouldn’t Miss This Walk-in Drive

If you’re looking for a stable, well-paying career with opportunities for growth, this walk-in drive is a must-attend. With open roles for customer support professionals of all experience levels, IntouchCX offers a welcoming environment where you can develop your skills, earn performance bonuses, and grow within the company.

Resume Keywords for Customer Support Associate (Non-Voice Process) – IntouchCX

To increase your chances of being noticed by recruiters or getting through an applicant tracking system (ATS), it’s crucial to include relevant keywords in your resume. For this particular Customer Support Associate (Non-Voice Process) role at IntouchCX, here are the top keywords to consider:

Top Keywords for the Job Role:

• Customer Support
• Non-Voice Process
• International Chat Process
• Customer Service
• Troubleshooting
• Problem Solving
• Technical Support
• Chat Support
• Client Interaction
• Customer Experience
• Customer Satisfaction
• Remote Diagnostics
• Issue Resolution
• White Glove Service
• Rotational Shifts
• Night Shifts
• Communication Skills
• Technical Assistance
• Performance-based Incentives
• Work from Office
• BPO Industry
• Blended Process
• Multi-level Assistance
• Team Collaboration
• Call Center
• End-to-End Customer Handling
• Service Excellence

Where to Insert These Keywords:

1. Resume Title/Headline:
   Use relevant keywords in your resume headline. For example:

• Customer Support Associate: International Chat Process | Non-Voice Process | Client Interaction Expert

1. Summary/Profile Section:
   The first 2–3 sentences in your resume should give an overview of your skills using the most important keywords. For example:

• Experienced Customer Support Associate with 2+ years in the International Chat Process and non-voice support. Skilled in troubleshooting, remote diagnostics, and providing top-tier customer satisfaction for global clients.

1. Skills Section:
   List all relevant keywords in your skills section. Ensure you include both soft and hard skills, such as:

• Customer Support, Non-Voice Process, Technical Support, Troubleshooting, Chat Support, Remote Diagnostics, Communication Skills, Problem Solving, and Shifts

1. Professional Experience:
   In each bullet point under your past roles, include relevant action-oriented keywords. For example:

• Delivered excellent customer support via international chat process, resolving issues and ensuring client satisfaction.
• Troubleshoot technical issues through remote diagnostics, leading to a 15% reduction in support ticket times.

1. Achievements/Performance Metrics:
   If possible, include quantifiable achievements with keywords like:

• Achieved 95% customer satisfaction scores by providing white glove service and efficient problem resolution.
• Exceeded performance-based incentive targets for six consecutive months.

1. Education and Certifications:
   If you have certifications or relevant courses, use related keywords like:

• Customer Service Excellence, BPO Industry Certifications, Technical Support Training

By strategically placing these keywords throughout your resume, you’ll increase the likelihood of your resume getting noticed by recruiters and passing ATS filters.

Disclaimer

We do not charge any fees for job applications or interviews. This information is provided for informational purposes only and has been sourced from official company announcements. We do not endorse or discourage any application processes.

If you’re ready to take the next step in your career, don’t miss this Mega Walk-in Drive by IntouchCX!

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