Discover an exciting opportunity with Tech Mahindra for the Service Desk (International Voice Support) role in Hyderabad. Learn about responsibilities, qualifications, and how to apply for this job.

Your Next Career Move: Tech Mahindra Service Desk

Hey there! Are you on the lookout for a rewarding career in the IT industry? Well, here’s some great news—Tech Mahindra is hiring for the Service Desk (International Voice Support) role in Hyderabad! This job is perfect for individuals with strong technical knowledge and excellent communication skills.

Let me walk you through all the details—from the job role and qualifications to tips on how to apply. Whether you’re starting your career or have a few years of experience, this could be the right fit for you.

What’s the Job All About?

Here’s a quick snapshot of the position:

If you’re someone who enjoys solving technical issues, loves helping people, and wants to work in an international voice environment, this job has your name written all over it.

What Will You Do in This Role?

As a part of Tech Mahindra’s Service Desk team, your primary responsibility will be resolving technical issues and answering customer queries. Let’s break it down a bit:

• Be the First Point of Contact: You’ll handle calls, emails, and chats from customers seeking assistance.
• Troubleshoot Issues: Solve hardware and software problems for PCs and laptops remotely.
• Networking Support: Manage VPNs, LAN/WAN, and Active Directory configurations.
• After-Hours Support: Occasionally, you’ll provide troubleshooting during off-hours for critical issues.

Sounds exciting, right? And guess what? Tech Mahindra offers rotational shifts and transportation for both sides, so your commute is taken care of!

Do You Qualify? Let’s Find Out!

Before you hit that apply button, make sure you meet these requirements:

Experience

• Minimum 6 months to 1 year of international voice technical support or service desk experience is mandatory.
• Ideally, 1–5 years of experience is preferred.

Skills You Need

• Hands-on experience in PC/Laptop troubleshooting for hardware and software.
• Solid understanding of networking, including VPN configuration and Active Directory.
• Excellent communication skills are non-negotiable.

Immediate Joiners Only

If you’re ready to start right away, Tech Mahindra is ready for you!

How to Apply Tech Mahindra Jobs

Applying for this role is super easy. Here’s what you need to do:

1. Click the Apply Link Provided
   Make sure you use the official link to apply directly through the company’s portal.
2. Prepare an ATS-Friendly Resume
   Your resume should be professional and include specific keywords (more on that below).
3. Contact HR for Guidance
   Need clarification? Feel free to reach out to HR Bhagya Sree at 9381971676.

Important Links:

Must-Have Keywords for Your Resume

Want your resume to shine? Use these keywords in the right sections:

These keywords ensure your resume is compatible with applicant tracking systems (ATS), increasing your chances of getting noticed.

Tips to Ace the Interview

Okay, so you’ve applied and landed an interview. Now what? Here are 10 tips to help you stand out:

1. Research Tech Mahindra: Learn about their services and company culture.
2. Understand the Role: Be clear on what’s expected in terms of technical skills and responsibilities.
3. Practice Common Questions: Be ready to discuss troubleshooting processes and customer service examples.
4. Highlight Relevant Experience: Share specific examples of issues you’ve solved in previous roles.
5. Stay Confident: Technical interviews can be intimidating, but confidence is key.
6. Dress Professionally: Always dress formally—it shows you’re serious about the opportunity.
7. Show Eagerness: Demonstrate your passion for IT and helping customers.
8. Ask Insightful Questions: Inquire about training, team structure, or future projects.
9. Stay Calm Under Pressure: They might test your ability to handle tricky situations.
10. Send a Follow-Up Email: A thank-you note goes a long way in leaving a positive impression.

FAQs You Might Have

1. Is this job work-from-home?
No, this is an office-based position in Hyderabad.

2. Are freshers eligible?
Freshers with strong technical skills and communication can apply.

3. Is transportation provided?
Yes, transportation is available for both sides.

4. What’s the shift structure?
Rotational shifts are part of the job, including some off-hours.

5. Are there any fees for applying?
No, Tech Mahindra does not charge any application fees.

6. Do I need certifications?
Certifications in networking or technical support are helpful but not mandatory.

7. Can I contact someone for more information?
Yes, you can reach out to HR Bhagya Sree at 9381971676.

8. What is the salary range?
The package offered is between ₹3–5.5 LPA.

Disclaimer

This article is purely for informational purposes. We do not charge any fee, nor do we guarantee job placement. All information has been sourced from official listings and company resources. Please verify details independently before applying.

So, what are you waiting for? If you meet the qualifications and are ready to dive into a career with one of the leading IT services companies, don’t miss this chance. Good luck with your application!

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