Discover details for Genpact’s walk-in drive for Customer Service roles on November 9, 2024. This opportunity is ideal for freshers and candidates with up to one year of experience. Learn about the job role, qualifications, and how to apply.
Genpact Walk-In Drive for Customer Service
Genpact, a leader in professional services and solutions, is conducting a walk-in drive for customer service roles in Visakhapatnam on November 9, 2024. If you are a graduate with effective communication skills and a customer-centric approach, this could be a great start for your career.
Job Overview
| Category | Details |
|---|---|
| Job Role | Customer Service (Non-Voice and Voice) |
| Company | Genpact |
| Location | Hyderabad / Warangal |
| Venue for Walk-in | Sankethika Vidya Parishad Engineering College, Visakhapatnam |
| Walk-in Date | November 9, 2024 |
| Experience | 0-1 years |
| Salary | Not Disclosed |
| Job Type | Full-time, Permanent |
| Languages Required | Hindi and English |
| Shift Flexibility | Flexible with any shift |
| Notification Link | Click Here |
Why Join Genpact?
Genpact (NYSE: G) is a globally recognized leader in digital transformation and professional services. With over 125,000 employees across 30+ countries, Genpact brings innovation, advanced technology, and data expertise to transform businesses. If you’re ready to contribute to impactful projects and work in a diverse, inclusive environment, this is an ideal opportunity to join Genpact’s mission-driven team.
Role and Responsibilities
Genpact is hiring for both Voice and Non-Voice Customer Service roles. Candidates will work from the Hyderabad or Warangal offices.
Customer Service (Non-Voice)
- Provide accurate resolutions while maintaining quality standards.
- Review content and resolve issues based on established guidelines.
- Identify trends and flag potential issues promptly.
- Offer insights to improve user support and experience.
- Maintain a thorough understanding of all process policies.
- Deliver exceptional customer service.
Customer Service (Voice)
- Respond to and address customer queries and concerns.
- Support data collection to facilitate account recovery.
- Gain and apply a deep understanding of client processes and policies.
- Replicate customer issues to escalate product concerns when necessary.
- Ensure superior customer support throughout each interaction.
Qualifications
Minimum Requirements
- Education: Graduate in any discipline (Law degrees are not eligible).
- Experience: Freshers are welcome; candidates with up to 1 year of experience in customer service are encouraged.
Preferred Skills
- Strong probing and analytical skills.
- Ability to adopt a customer-centric approach.
- Excellent English proficiency, both written and spoken, with a neutral accent.
- Willingness to work flexible shifts, including weekends if necessary.
How to Apply for Genpact Customer Service Roles
- Register and Login: Start by registering on Genpact’s career site. You can click the “Apply” link provided to begin the registration process.
- Prepare Your Resume: Ensure that your resume highlights relevant skills and experience in customer service.
- Attend the Walk-In Interview: Visit the walk-in venue at Sankethika Vidya Parishad Engineering College, Visakhapatnam, on November 9, 2024.
Important Links:
Resume Tips for Customer Service Jobs
Here are 10 ATS-friendly keywords tailored to the Genpact Customer Service role, along with guidance on where to include each keyword in a resume for optimal impact.
| Keyword | Where to Insert |
|---|---|
| Customer Service | Job Title, Summary, and Experience sections |
| Content Review | Job Responsibilities and Skills sections |
| Problem Resolution | Job Responsibilities and Experience sections |
| Client Interaction | Skills, Job Responsibilities, and Experience sections |
| Analytical Skills | Skills and Experience sections |
| Process Adherence | Job Responsibilities and Skills sections |
| Quality Assurance | Experience and Job Responsibilities sections |
| Data Collection | Skills and Experience sections |
| Communication Skills | Skills and Job Summary sections |
| Customer-Centric | Summary, Skills, and Job Responsibilities sections |
Guidance on Using Keywords:
- Customer Service – Use in the Job Title (e.g., “Customer Service Specialist”) to immediately align your profile with the role. Also mention it in the Summary and Experience sections.
- Content Review – In the Job Responsibilities, highlight any content review tasks you performed in previous roles, especially if it involved quality checks or ensuring guideline compliance.
- Problem Resolution – Include in Experience to show your ability to identify and solve issues, which is crucial in customer service roles.
- Client Interaction – Mention in Skills to emphasize your experience working with clients and addressing their needs directly, enhancing the customer service aspect.
- Analytical Skills – List in Skills and in Experience to highlight your ability to analyze issues and resolve them, particularly for data-driven tasks.
- Process Adherence – Use this in Job Responsibilities to demonstrate your experience in following company policies, which is essential for maintaining service standards.
- Quality Assurance – Include in Experience to underline any role where you monitored and maintained service or product quality.
- Data Collection – Add in Skills and Experience to show your capacity for collecting data to inform decision-making or enhance customer support.
- Communication Skills – Feature prominently in Skills and Job Summary to highlight your written and verbal abilities, critical for interacting with clients effectively.
- Customer-Centric – Emphasize in Summary and Job Responsibilities to showcase your approach to prioritizing customer satisfaction in your work.
Interview Tips
To increase your chances of success, consider the following interview tips:
- Understand Genpact’s Values: Familiarize yourself with Genpact’s core mission and values in digital transformation, data, and customer-centric solutions.
- Demonstrate Communication Skills: Customer service roles require clear communication, so focus on showcasing your ability to listen, empathize, and resolve concerns.
- Prepare Real-World Examples: Be ready to discuss specific situations where you provided effective customer support or resolved an issue.
- Showcase Flexibility: Genpact values employees who can work in various shifts, so be open to discussing your schedule flexibility.
- Highlight Analytical Abilities: Strong analytical skills are a plus, as customer service roles often involve assessing data or trends.
- Review Policies and Procedures: Understand the importance of policy adherence in customer service roles.
- Dress Professionally: First impressions matter. Dress in business-casual attire for the walk-in interview.
FAQ for Genpact Customer Service Walk-In
1. What time should I arrive for the walk-in?
Arrive early to secure a spot and avoid long waiting times. The walk-in starts at 9:00 AM on November 9, 2024.
2. What documents should I bring?
Bring multiple copies of your resume, government-issued ID, and any educational or experience certificates.
3. What is the expected salary range?
Salary for this role is not disclosed but will be competitive, matching industry standards.
4. Are freshers eligible to apply?
Yes, freshers and candidates with up to one year of customer service experience can apply.
5. Is there an option for remote work?
This role is strictly on-site at Genpact’s Hyderabad or Warangal offices.
6. Are there any fees associated with this walk-in?
No, Genpact does not charge any fees for applying, attending the interview, or processing applications.
7. Is Genpact an equal opportunity employer?
Yes, Genpact welcomes applicants of all backgrounds, including those of various races, genders, and ages.
About Genpact
Genpact is a globally recognized professional services firm specializing in digital transformation. Leveraging expertise in data, AI, and technology, Genpact creates business outcomes for leading enterprises. With a workforce exceeding 125,000 across more than 30 countries, Genpact drives innovation for clients, especially those within the Fortune Global 500. For further details, visit Genpact’s official website.
Disclaimer: This information is for informational purposes only and was sourced from Genpact’s official site. We do not charge any fees for job applications and advise against any form of payment to participate in this hiring process.
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