Explore the Flipkart-Startek mega walk-in drive happening from November 15th to 25th in Hyderabad! Freshers and experienced professionals are invited to apply for exciting customer care support roles. Learn more about the job details, eligibility, and how to apply.
Join the Flipkart-Startek Mega Walk-In Drive in Hyderabad
Are you looking to kickstart or enhance your career in customer care? Flipkart, India’s leading e-commerce giant, has partnered with Startek, a global leader in business process outsourcing (BPO), to offer a fantastic opportunity through their Mega Walk-In Drive.
This drive is open to freshers and experienced individuals interested in customer care roles. The collaboration between Flipkart and Startek promises a dynamic work environment, professional growth opportunities, and exposure to cutting-edge customer service solutions.
Why Consider Flipkart-Startek?
Flipkart is celebrated for its customer-centric innovation in the e-commerce industry, while Startek is a global BPO leader committed to delivering high-quality customer service solutions. By joining their team, you’ll be part of two industry leaders, gain valuable experience, and work in a role that nurtures your professional development. Whether you’re a fresher or an experienced professional, this opportunity can pave the way for a rewarding career.
Job Overview
Here’s everything you need to know about the role and its requirements:
| Category | Details |
|---|---|
| Job Role | Customer Care Support (Voice/Blended) |
| Company | Flipkart & Startek |
| Qualifications | Graduation Not Required |
| Experience | 0 to 2 years |
| Salary | ₹1.75 – ₹2.25 LPA |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad (Somajiguda, Banjara Hills) |
| Skills/Requirements | Strong communication, 25 WPM typing speed with 85% accuracy, Versant Test proficiency, customer handling skills |
This role is ideal for individuals who excel in communication and thrive in dynamic work environments.
Key Responsibilities
As part of the customer care support team, your responsibilities will include:
- Managing inbound customer queries with professionalism and efficiency.
- Resolving customer issues and concerns in a timely manner.
- Providing accurate and appropriate information to customers.
- Adhering to rotational shifts and weekly offs.
- Exhibiting excellent communication and problem-solving skills.
This role is perfect for candidates who are customer-focused, eager to learn, and capable of handling diverse challenges.
Selection Process
The hiring process consists of four rounds designed to assess your communication, problem-solving, and technical skills:
- Self-Introduction Round: Candidates present a brief overview of their background and communication abilities.
- Typing Test: A minimum speed of 25 WPM with 85% accuracy is required.
- Versant Test: A language assessment where candidates must demonstrate 4th-level proficiency.
- HR and Client Round: A final discussion with HR and clients to determine alignment with the role.
Each step ensures that only the most suitable candidates are selected for this dynamic and engaging position.
Salary and Benefits
This position offers competitive pay and numerous benefits, including:
- For Freshers: Starting salary of ₹17,000 per month.
- For experienced candidates: salary up to ₹18,000 per month.
- Exposure to a multinational work culture, offering rich learning opportunities.
- Comprehensive training to enhance skills and job proficiency.
- Long-term career growth in a leading organization.
By joining Flipkart-Startek, you’ll enjoy a stable income and valuable career progression opportunities.
How to Apply
The application process is straightforward, ensuring accessibility for all interested candidates. Follow these steps:
- Send Your Resume:
WhatsApp your resume to Charlie HR at 9550899859. Ensure you follow instructions to contact only through WhatsApp. Avoid calling. - Walk-In for the Interview:
Candidates can directly walk into the interview venue during the specified dates and times. - Interview Venue and Timing:
- Venue: Startek Company, Fortune 9 Building, Ground Floor, Raj Bhavan Road, Somajiguda, Near Yashoda Hospital, Hyderabad.
- Dates: 16th to 25th November 2023.
- Timings: 9:30 AM to 2:30 PM.
Bring a copy of your resume, valid ID proof, and any necessary documents to the venue.
Important Links:
Boost Your Resume: ATS-Friendly Keywords
Here are the top 10 keywords tailored for the Flipkart-Startek customer care support role and where to strategically insert them into your resume:
| Keyword | Where to Insert |
|---|---|
| Customer Care Support | Include in your resume title, job objective, and experience section. |
| Flipkart Customer Support | Use in the skills section and job description to highlight relevance to Flipkart. |
| Inbound Process | Place under skills and work experience to indicate familiarity with call handling. |
| Communication Skills | Mention skills and describe specific situations in the experience section. |
| Customer Handling | Add to the skills section and reference a scenario from your experience or achievements. |
| Typing Proficiency | Include in the skills section and as a measurable achievement, e.g., “Achieved 25 WPM with 85% accuracy.” |
| Problem-Solving | Use skills or experience to demonstrate advanced customer interaction abilities. |
| Rotational Shifts | Mention in the job preferences section or under work environment flexibility. |
| Versant Test Proficiency | Include in the skills or certifications section if applicable. |
| Customer Management | Use in skills or experience to demonstrate advanced customer interaction abilities. |
Example Usage in a Resume
Resume Title:
Customer Care Support Specialist
Job Objective:
Seeking a challenging role in Flipkart Customer Support with Startek, utilizing my strong communication skills, problem-solving abilities, and experience in customer management.
Skills Section:
- Proficient in Customer Handling and Inbound Process
- Exceptional Typing Proficiency (25 WPM with 85% accuracy)
- Skilled in Problem-Solving for escalated queries
- Familiar with Rotational Shifts and fast-paced work environments
Experience Section:
- Provided comprehensive customer care support by resolving queries in a time-sensitive manner.
- Successfully handled complex issues, demonstrating strong customer management skills.
- Achieved consistent performance in Flipkart Customer Support metrics, including customer satisfaction scores.
Incorporating these keywords thoughtfully will ensure your resume aligns with the job description and catches the attention of hiring managers and ATS systems.
Interview Preparation Tips
To excel in your interview, keep these tips in mind:
- Research the Companies: Familiarize yourself with Flipkart and Startek’s values, services, and work culture. Align your answers to reflect their mission.
- Enhance Communication Skills: Practice speaking clearly and confidently to excel in the self-introduction and Versant test rounds.
- Polish Your Typing Skills: Achieve the required speed and accuracy for the typing test by practicing regularly.
- Dress Professionally: Wear formal attire to make a positive impression on the interviewers.
- Arrive Early: Being punctual shows your professionalism and eagerness for the role.
- Show Enthusiasm: Be positive and eager to learn, emphasizing your desire to contribute to the team.
- Follow Instructions: Communicate only through WhatsApp and respect the guidelines shared by the recruiter.
Preparation is key to acing the interview and securing the role.
Frequently Asked Questions
Q1: Do I need prior experience to apply?
No, both freshers and candidates with up to two years of experience are welcome to apply.
Q2: Is this a remote job?
No, this is an office-based role located in Hyderabad.
Q3: What shifts are involved?
The job involves rotational shifts and weekly offs, requiring flexibility.
Q4: What is the salary for freshers?
Freshers can earn a starting salary of ₹17,000 per month.
Q5: How do I contact the recruiter?
You can contact the recruiter, Charlie HR, via WhatsApp at 9550899859. Phone calls are not accepted.
Q6: Are graduates preferred for this role?
Graduation is not mandatory for this position.
Q7: Where is the interview venue?
The interviews will be conducted at the Startek Company, Fortune 9 Building, Ground Floor, Raj Bhavan Road, Somajiguda, Near Yashoda Hospital, Hyderabad.
Disclaimer
This job posting is for informational purposes only, and the details have been sourced from official job listings. We do not charge any fees for providing this information. Always verify details directly with the official recruiter.
The Flipkart-Startek Mega Walk-In Drive is an excellent opportunity to join a leading team and start a meaningful career in customer care. Prepare thoroughly, follow the guidelines, and take the first step toward your professional growth!
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